If you want to experience real growth with your business, you must become the Master of the Moment. What exactly does that mean? Who is the Master of the Moment? In a nutshell, the Master of the Moment is the business who is standing there the moment a consumer decides to make a purchase. To explain this is better, let’s look at three basic marketing principles you should already know:
People Buy When They Are Ready To Buy
People don’t take the time to stop and buy because when the opportunity arises they don’t need it. (Or at least they don’t think they do). In other words they don’t buy because they’re not ready to buy.
Let’s experiment with this marketing philosophy for just a minute. Think of the last nig purchase you made either professionally or personally. To make this exercise effective, think of a product or service you paid at least a $1,000 for.
Okay, why did you make your purchase? Did you do it because someone followed you around and practically forced you to buy? (If the answer is yes, be sure to give me a call because I have something to sell you, too!)
Did you buy because the deal was just too good to pass up? Did you buy because you had a bunch of extra cash lying around?
Probably not. Most likely you bought only after the thought of this product or service entered your head. Maybe your neighbor or friend made a purchase that you admired. You probably imagined yourself getting the same product or service. Then…you started paying attention to how often you saw this product or service. You might have looked it up online. You probably discussed it with friends and family. And finally, once your thoughts were consumed with making a purchase, you acted.
In other words, it was a slow process that led you to your decision to buy. (Unless of course you’re an impulse buyer. And if that’s the case…I’ve got all kinds of things for sale!)
But for most people purchases are the result of a natural progression. People don’t wake up one morning and think, “Oh gosh, I think I’ll buy an expensive product or service today.” The benefit of letting our minds wrap around an idea first is that, as a consumer, you make better, more informed decisions.
Now as a small business owner, this can’t possibly work to your advantage, right? You need people to buy, and you need them to buy now. Which is why most businesses focus solely on the “hot” prospects.
But just because a prospect doesn’t buy at this precise moment doesn’t mean it’s a loss for you and your company. In fact, it’s the complete opposite. Because people take their time making up their minds to buy, you’re in a position of competitive power.
I’ll show you how in a minute, but first let’s move on to the next marketing philosophy.
People Like to Buy But They Don’t Like to Be Sold To
Obviously people like buying things. We wouldn’t have much of an economy if they didn’t. but you know how irritating it is to be “forced” into a sale.
There’s a reason car dealerships have a bad reputation. When salespeople are working on commission, they need a sale and they need it now. And they will do everything they legally can to make the sale.
But what does that do to your customers and prospects? Those who are “pushed” into a sale might buy now, but more than likely they will not become a repeat buyer. They’re going to feel tricked and a little bit ridiculous for becoming your “victim.”
Well, if you were only concerned about the here and now, employing pushy sales tactics might work for you. But you’re not. Your goal is to GROW your business. And in order to do that you must get the most value you can out of all your customers and prospects. You can’t run the risk of alienating those that buy from you. Which, of course, leads to:
- Lost customers
- Bad reputation
- Returns
- Customer complaints
- Etc.
And you, as the small business owner, don’t have time to deal with issues like these.
Let people buy on their own terms. Help them come to their buying decision. Don’t force them into it. Every purchase should be a happy one. In a moment, I’ll show you how that can be. But let’s address the last marketing principle before we move on.
People Buy From Those They Like and Trust
There was one specific example in the Robert Jenkins story that demonstrated the importance of relationships. Plain and simple, we enjoy buying from pleasant, personable people. I have often heard of purchases being made simply because the prospect liked the salesperson. It may not be a wise decision. They may have no intention of making a purchase, but they do it because they connected with someone.
Never underestimate the value of building sold relationships. It is your relationships that drive sales and repeat sales and help you grow your business.